Synergy Essentials Policies
Synergy Essentials reserves the right to amend standard policies at any time in accordance with management decisions deemed necessary for the efficient operation of the company.

Product Guarantees:
All online orders for Synergy Essentials brand products are 100% guaranteed. If for any reason a customer is not satisfied with a Synergy Essentials brand product, it may be returned for replacement or credit on the customer's Synergy Essentials account. Product dissatisfaction must be reported within 7 business days from receipt of goods and return authorization must be given before returning product.

Authorized Returns:
All returns of product ordered online require a Return Authorization code before being returned.

• Synergy Essentials Brand Products:
  There is no return charge for Synergy Essentials brand products found to be unsatisfactory within 7 days from receipt of goods. Product will be replaced free of charge upon receipt of goods authorized for return.

• Samples:
  There will be no authorization for return of product samples for any reason. Samples are made available as a service to assist customers with quality approval for packaged and bulk products before larger/bulk purchases are made.

• Bulk Products:
  Bulk products require return authorization within 3 working days of receipt of goods. There will be a 20% restocking charge for returns on all bulk purchases for any reason other than shipping error, product defects, or damage during shipping. Any damaged goods received should be kept with the original packing box and materials for pick up by a shipping inspector. Claims for damage without original shipping materials will not be honored. Packages with visible serious damage should not be accepted by the customer and package refusal reported immediately to customer service. Shipping and insurance for authorized return of goods for any reason other than shipping error, product defects, or damage during original shipment are the responsibility of the customer.

Order Shipment:
All orders are to be shipped within 1-2 business days. It is our goal to ship each order by the next business day; however, due to the transit time of the many imported botanicals stocked there may be instances when a complete order cannot be shipped within this time frame. If this situation occurs, customers will be notified by email or telephone within 24 business hours of order placement.

Shipping Charges:
Internet and phone retail orders are shipped via USPS Priority mail. Flat rate shipping is available on all orders, with no minimum or maximum quantity. Shipping rates are as follows: $5.75 for Standard Priority, $9 for expedited Priority (the order is placed at the front of our processing que), and $24 expedited Express (overnight to most areas).

Insurance Charges:
Insurance is required on all shipments over $100 and is paid by the customer. The cost of insurance is US$0.40 per US$100.00 in product invoiced for domestic orders and US$1.00 per US$100.00 in product invoiced for international orders. The total shipping costs are itemized on each invoice.

Bulk Pricing:
Bulk prices reflect recent market quotes and are updated regularly. However, many items are subject to commodities market fluctuations, and the actual current price for a material may be at variance with the virtual online price. For ordering large bulk quantities, email customer service at service@synergyessentialoils.com for bulk inventory and price confirmation. Synergy Essentials reserves the right to change all bulk pricing without notice due to market fluctuations.

Privacy:
All online account information is kept confidential, on a secure server, and is never given or sold to anyone for any reason. Your credit card information is no longer stored on Synergy Essentials servers, the payment information is entered on the secure merchant processor's page and then only the authorization codes are passed back to the Synergy Essentials servers. Account holders may occasionally receive unsolicited email directly from Synergy Essentials for offers or information that Synergy Essentials considers of possible interest to account holders.